Securities Markets Order, 2013 · s 29

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29.
( 1)
The Authority must -
(aJ make arrangements (the complaints scheme) for the investigation of complaints arising in connection with the exercise of, or failure to exercise, any of its functions other than its power to issue principles, regulations or codes and guidelines under this Order; and
(b) appoint an independent body to be responsible for the conduct of investigations in accordance with the complaints scheme.
(2)
The complaints scheme must be designed so that, as far as reasonably practicable, complaints are investigated quickly.
(3)
The terms and conditions on which the investigator is appointed must be such as, in the opinion of the Authority, are reasonably designed to secure -
1263
{a) that he will be free at all times to act independently of the
Authority; and
{b) that complaints will be investigated under the complaints scheme without favouring the Authority.
(4)
Before making the complaints scheme, the Authority must publish a draft of the proposed complaints scheme in the manner that appears to the
Authority to be best calculated to bring it to the attention of the public.
(5)
The draft must be accompanied by notice that representations about it may be made to the Authority within a specified time.
(6)
Before making the proposed complaints scheme, the Authority must have regard to any representations made to it in accordance with subsection (5).
Investigation of complaints.

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s 29( 1)

The Authority must -

(aJ make arrangements (the complaints scheme) for the investigation of complaints arising in connection with the exercise of, or failure to exercise, any of its functions other than its power to issue principles, regulations or codes and guidelines under this Order; and

(b)

appoint an independent body to be responsible for the conduct of investigations in accordance with the complaints scheme.

(2)

The complaints scheme must be designed so that, as far as reasonably practicable, complaints are investigated quickly.

(3)

The terms and conditions on which the investigator is appointed must be such as, in the opinion of the Authority, are reasonably designed to secure -

1263

{a) that he will be free at all times to act independently of the

Authority; and

{b) that complaints will be investigated under the complaints scheme without favouring the Authority.

(4)

Before making the complaints scheme, the Authority must publish a draft of the proposed complaints scheme in the manner that appears to the

Authority to be best calculated to bring it to the attention of the public.

(5)

The draft must be accompanied by notice that representations about it may be made to the Authority within a specified time.

(6)

Before making the proposed complaints scheme, the Authority must have regard to any representations made to it in accordance with subsection (5).

Investigation of complaints.