29. (1)

The Authority must -

(aJ make arrangements (the complaints scheme) for the investigation of complaints arising in connection with the exercise of, or failure to exercise, any of its functions other than its power to issue principles, regulations or codes and guidelines under this Order; and

appoint an independent body to be responsible for the conduct of investigations in accordance with the complaints scheme.

The complaints scheme must be designed so that, as far as reasonably practicable, complaints are investigated quickly.

The terms and conditions on which the investigator is appointed must be such as, in the opinion of the Authority, are reasonably designed to secure -

Before making the complaints scheme, the Authority must publish a draft of the proposed complaints scheme in the manner that appears to the

The draft must be accompanied by notice that representations about it may be made to the Authority within a specified time.

Before making the proposed complaints scheme, the Authority must have regard to any representations made to it in accordance with subsection (5).