Consumer Protection (Fair Trading) Act · 2023 Revised Edition
6. Consumer’s right to sue for unfair practice
In plain English
Not legal advice
A consumer may sue a supplier over a transaction involving an unfair practice. Claims over $10,000, or another limit the minister sets, cannot go ahead unless the excess is dropped. A court may pause the case during a related application against the supplier. If no party acts for 2 or more years, the court may end a paused case.
Summary · Drafted with AI, checked against the official text on 30 Sep 2026.
Official textFrom Attorney General's Chambers, unchanged
A consumer who has entered a consumer transaction involving an unfair practice may commence an action in a court of competent jurisdiction against the supplier.
consumer
“consumer” means an individual who, otherwise than exclusively in the course of business — (a) receives or has the right to receive goods or services from a supplier; or (b) has a legal obligation to pay a supplier for goods or services that have been or are to be supplied to another individual;
The right to commence an action under subsection (1) does not apply where —
the amount of the claim exceeds the prescribed limit; or
there is no claim for money, and the remedy or relief sought in the action is in respect of a subject matter the value of which exceeds the prescribed limit.
For the purposes of subsection (2)(a), where the amount claimed consists of a balance not exceeding the prescribed limit after set-off of any amount claimed or recoverable by the supplier from the consumer, being a set-off admitted by the consumer in the particulars of his claim, the amount of the claim shall not be taken to exceed the prescribed limit.
supplier
“supplier” means a person who, in the course of the person’s business — (a) provides goods or services to consumers; (b) manufactures, assembles or produces goods; (c) promotes the use or purchase of goods or services; or (d) receives or is entitled to receive money or other consideration as a result of the provision of goods or services to consumers, and includes any employee or agent of the person, and the word “supply”, with its grammatical variations and cognate expressions, shall have corresponding meanings;
Consumer Protection
(Fair Trading)
For the purposes of subsection (2)(b), where the subject matter in an action is a residential property, its value shall be —
residential property
“residential property” means any house, unit or other premises which is permitted to be used pursuant to any written law as a dwelling-house and any such house, unit or other premises which is in the course of being constructed;
the annual value of the immovable property based on market value;
the annual rent, or 12 times the monthly rent, payable by the tenant in respect of the immovable property (if this value is lower than the value in paragraph (a)); or
if the annual value, annual rent or monthly rent cannot be ascertained, one-tenth of the last transacted price.
Where the amount of a claim in an action under subsection (1)
exceeds the prescribed limit, the consumer may abandon the excess and thereafter —
the amount of the claim is deemed to be within the prescribed limit;
the consumer shall not recover in that action an amount exceeding the prescribed limit; and
an order of the court in relation to that action shall be in full discharge of all demands in respect of that cause of action.
The prescribed limit referred to in this section shall be $10,000 or such other amount as the Minister may, by order published in the Gazette, prescribe.
Minister
“Minister” means the Minister responsible for the administration of this Act;
Any party to an action in a court under subsection (1) may, at any time, apply to that court to stay the proceedings so far as the proceedings relate to an unfair practice in respect of which an application has been made under section 9 against the same supplier.
unfair practice
“unfair practice” means an unfair practice within the meaning of section 4;
The court to which an application under subsection (7) has been made may, if the court is satisfied that the determination in respect of the application under section 9 will be material to the action under subsection (1), make an order, upon such terms as the court thinks fit, staying the proceedings so far as the proceedings relate to that unfair practice.
Consumer Protection
(Fair Trading)
Where no party to the proceedings has taken any further step in the proceedings for a period of 2 or more years after an order staying the proceedings has been made, the court may, on its own motion, make an order discontinuing the proceedings without prejudice to the right of any of the parties to apply for the discontinued proceedings to be reinstated.
Terms defined in s 2
consumer
Defined · s 2“consumer” means an individual who, otherwise than exclusively in the course of business — (a) receives or has the right to receive goods or services from a supplier; or (b) has a legal obligation to pay a supplier for goods or services that have been or are to be supplied to another individual;
consumer transaction
Defined · s 2“consumer transaction” means — (a) the supply of goods or services by a supplier to a consumer as a result of a purchase, lease, gift, contest or other arrangement; or (b) an agreement between a supplier and a consumer, as a result of a purchase, lease, gift, contest or other arrangement, in which the supplier is to supply goods or services to the consumer or to another consumer specified in the agreement, but does not include any transaction specified in Schedule 1;
Minister
Defined · s 2“Minister” means the Minister responsible for the administration of this Act;
residential property
Defined · s 2“residential property” means any house, unit or other premises which is permitted to be used pursuant to any written law as a dwelling-house and any such house, unit or other premises which is in the course of being constructed;
supplier
Defined · s 2“supplier” means a person who, in the course of the person’s business — (a) provides goods or services to consumers; (b) manufactures, assembles or produces goods; (c) promotes the use or purchase of goods or services; or (d) receives or is entitled to receive money or other consideration as a result of the provision of goods or services to consumers, and includes any employee or agent of the person, and the word “supply”, with its grammatical variations and cognate expressions, shall have corresponding meanings;
unfair practice
Defined · s 2“unfair practice” means an unfair practice within the meaning of section 4;
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