Consumer Protection (Fair Trading) Act · 2023 Revised Edition
7. Jurisdiction and powers of courts
In plain English
Not legal advice
A small claims tribunal may hear some unfair practice claims about contracts for goods or services. Other courts may order the return of money, damages, repairs or changes to the contract. No relief is given for goods or services meant for business use. The court considers whether the consumer tried to limit the loss and settle first.
Summary · Drafted with AI, checked against the official text on 30 Sep 2026.
Official textFrom Attorney General's Chambers, unchanged
Notwithstanding section 5(1) of the Small Claims Tribunals
Order, 2006 (S 81/2006), a Small Claims Tribunal shall have jurisdiction to hear and determine —
Small Claims Tribunal
“Small Claims Tribunal” means a Small Claims Tribunal constituted under section 3 of the Small Claims Tribunal Order, 2006; Consumer Protection (Fair Trading)
any action under section 6(1) insofar as the action relates to an unfair practice involving a relevant contract;
any action under section 8(6), (7) or (8) insofar as the action relates to an undertaking in respect of an unfair practice involving a relevant contract;
any action under any regulations made under section 10
insofar as the action relates to a relevant contract, a time share contract or a time share related contract;
any action under any provisions specified under section 20(2)(j), insofar as the action relates to a relevant contract; or
any action insofar as it relates to a deposit paid in relation to or in contemplation of a motor vehicle sale contract.
In subsection (1), “relevant contract” means a contract referred to in section 5(1)(a) (contract for the sale of goods or the provision of services)
goods
“goods” means — (a) any personal property, whether tangible or intangible, and includes — (i) chattels that are attached or intended to be attached to real property on or after delivery; and Consumer Protection (Fair Trading) (ii) credit, including credit extended solely on the security of land; (b) any residential property; or (c) a voucher;
of the Small Claims Tribunals Order, 2006 (S 81/2006), and does not include a hire-purchase agreement or sale of immovable property.
hire-purchase agreement
“hire-purchase agreement” has the same meaning as in the Hire-Purchase Order, 2006;
For the avoidance of doubt, section 5(2) to (4) of the
Small Claims Tribunals Order, 2006 (S 81/2006) applies, with the necessary modifications, to a Small Claims Tribunal exercising the jurisdiction conferred by subsection (1).
For the purposes of determining whether an action under section 6(1) exceeds the Intermediate Court limit under the Intermediate
Courts Act (Chapter 162) or the Court of a Magistrate limit under the
Consumer Protection
consumer
“consumer” means an individual who, otherwise than exclusively in the course of business — (a) receives or has the right to receive goods or services from a supplier; or (b) has a legal obligation to pay a supplier for goods or services that have been or are to be supplied to another individual;
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Subordinate Courts Act (Chapter 6), such an action is deemed to be a claim founded on contract.
Without prejudice to any other powers of the court to grant relief, a court (other than a Small Claims Tribunal) may in any proceedings where the court finds that a supplier has engaged in an unfair practice —
supplier
“supplier” means a person who, in the course of the person’s business — (a) provides goods or services to consumers; (b) manufactures, assembles or produces goods; (c) promotes the use or purchase of goods or services; or (d) receives or is entitled to receive money or other consideration as a result of the provision of goods or services to consumers, and includes any employee or agent of the person, and the word “supply”, with its grammatical variations and cognate expressions, shall have corresponding meanings;
order restitution of any money, property or other consideration given or furnished by the consumer;
award the consumer damages in the amount of any loss or damage suffered by the consumer as a result of the unfair practice;
make an order of specific performance against the supplier;
make an order directing the supplier to repair goods or provide parts for goods; or
make an order varying the contract between the supplier and the consumer.
For the avoidance of doubt, in an action under section 6(1) before a
Small Claims Tribunal, the Tribunal may make orders pursuant to the provisions of the Small Claims Tribunals Order, 2006 (S 81/2006).
Notwithstanding subsections (5) and (6), the court shall not grant any relief in respect of any goods or services intended for business use in an action under section 6(1).
services
“services” includes — (a) a service offered or provided that involves the addition to or maintenance, repair or alteration of goods or any residential property; (b) a membership in any club or organisation if the club or organisation is a business formed to make a profit for its owners; (c) the right to use time share accommodation under a time share contract;
For the purposes of subsection (7), the court may apportion the use of goods and services between business use and non-business use as the court considers just and equitable in the circumstances of the case
(notwithstanding that the goods or services are indivisible) and grant relief only in respect of the portion of goods and services so attributed with non-business use.
For the purposes of subsections (7) and (8) and section 16, goods or services intended for business use shall include —
goods or services (as the case may be) that the consumer intends to resell in the course of his business; and
Consumer Protection
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goods that the consumer intends to use up or transform, in the course of his business, in a process of production or manufacturing or in repairing or treating other goods or fixtures, and “business use” and “non-business use” shall be construed accordingly.
Where the court finds that an unfair practice has occurred, the court shall, in making an order in an action under section 6(1), have regard to whether or not the consumer made a reasonable effort to —
unfair practice
“unfair practice” means an unfair practice within the meaning of section 4;
minimise any loss or damage resulting from the unfair practice; and
resolve the dispute with the supplier before commencing the action.
Terms defined in s 2
consumer
Defined · s 2“consumer” means an individual who, otherwise than exclusively in the course of business — (a) receives or has the right to receive goods or services from a supplier; or (b) has a legal obligation to pay a supplier for goods or services that have been or are to be supplied to another individual;
goods
Defined · s 2“goods” means — (a) any personal property, whether tangible or intangible, and includes — (i) chattels that are attached or intended to be attached to real property on or after delivery; and Consumer Protection (Fair Trading) (ii) credit, including credit extended solely on the security of land; (b) any residential property; or (c) a voucher;
hire-purchase agreement
Defined · s 2“hire-purchase agreement” has the same meaning as in the Hire-Purchase Order, 2006;
motor vehicle sale contract
Defined · s 2“motor vehicle sale contract” means a contract between a consumer and a motor vehicle dealer for the sale of a motor vehicle to the consumer;
services
Defined · s 2“services” includes — (a) a service offered or provided that involves the addition to or maintenance, repair or alteration of goods or any residential property; (b) a membership in any club or organisation if the club or organisation is a business formed to make a profit for its owners; (c) the right to use time share accommodation under a time share contract;
Small Claims Tribunal
Defined · s 2“Small Claims Tribunal” means a Small Claims Tribunal constituted under section 3 of the Small Claims Tribunal Order, 2006; Consumer Protection (Fair Trading)
supplier
Defined · s 2“supplier” means a person who, in the course of the person’s business — (a) provides goods or services to consumers; (b) manufactures, assembles or produces goods; (c) promotes the use or purchase of goods or services; or (d) receives or is entitled to receive money or other consideration as a result of the provision of goods or services to consumers, and includes any employee or agent of the person, and the word “supply”, with its grammatical variations and cognate expressions, shall have corresponding meanings;
time share contract
Defined · s 2“time share contract” means a contract which confers or purports to confer on an individual time share rights that are exercisable during a period of not less than 3 years;
time share related contract
Defined · s 2“time share related contract” means a contract to assist a consumer to dispose of his time share rights conferred under a time share contract;
unfair practice
Defined · s 2“unfair practice” means an unfair practice within the meaning of section 4;